F.A.Q

Q: Where are you located?

A: Our office is located in North Carolina. All our inventory is in the United States.

Q: What quality is your hair?

A: 100% remy human hair, hand picked strand by strand to ensure the cuticle layers are aligned in the same direction which prevents tangling and ensures a longer life.

Q: Can you color the hair?

A: Yes, but it is not recommended to lighten or lift color from this hair. Avoid the chemicals on the glue. If you must color the human hair we recommend purchasing a lighter color and using semi-permanent color to deposit only.

Q: Can the hair be curled or straightened?

A: Yes, you can apply heat to the hair because it is human hair. Your stylist is a good resource to understand more about human hair extensions and how to take good care of them.

Q: What types of payment do you accept?

A: All of our orders go through PayPal. We currently accept Visa, Mastercard, Discover, American Express, and of course PayPal.

Q: Is shopping online secure with Fafahair?

A: Absolutely. Your financial security is of the utmost importance to us, so we handle all of our sales through PayPal, the world's leading online payment solution provider, ensuring your order will always be safe and secure.

Q: How long does it take to get the package?

A: Orders will be shipped the next business day through US Post Office with options for First Class and Priority Mail. Depending on the destination, it usually takes 3 business days for Priority Mail and 3 to 7 business days for First Class.

Q: Do you have overnight shipping service?

A: Express Mail shipping with the Post Office is the fastest way. It may deliver the package overnight or on the second day. We charge a $30 S&H fee for the first item on Express Mail shipping if requested.

Q: If I am not completely satisfied with the product, what is your return policy?

A: All Sales are final. No returns are accepted.